FAQs

Shipping

How long does shipping take?

Allow 3-5 working days for delivery. Orders placed between Saturday and Tuesday have quicker delivery times. Scotland and NI orders are sent by Royal Mail Tracked 24 Postage and all other UK orders are sent by DPD UK next day.

How much does shipping cost?

Shipping costs usually £4.99 because the product needs to arrive fresh at your door - you can get it for free if you spend £60 with us on all UK orders except Scotland & NI.

What happens if my order gets lost?

Ensure your shipping address is accurate and you have added your phone number at checkout so the delivery company can contact you directly. DPD will try to deliver twice before sending it to a local pick-up shop.

Subscriptions

What are the benefits of a subscription?

1. When you subscribe to our Boxes you get 25% OFF and FREE shipping. You also get early access to any new products.
2. When you subscribe to single products - you only get 10% off.

How do subscriptions work?

Subscribers receive a monthly box of products - depending on which subscription box you choose. If you subscribe to a single product, you will receive your product in your desired schedule.

Can I make changes to my subscription?

Yes, log in to your account and add, swap or remove any products you want.

How can I pause or cancel my subscription?

You can pause or cancel at any time by either logging into your account or emailing our support team.

Products

Are your products Organic?

1. When you subscribe to our Boxes you get 25% OFF and FREE shipping. You also get early access to any new products.
2. When you subscribe to single products - you only get 10% off.

Are your products Vegan friendly?

Subscribers receive a monthly box of products - depending on which subscription box you choose. If you subscribe to a single product, you will receive your product in your desired schedule.

Are your products non-GMO?

Subscribers receive a monthly box of products - depending on which subscription box you choose. If you subscribe to a single product, you will receive your product in your desired schedule.

How do I store your products?

Yes, log in to your account and add, swap or remove any products you want.

Can I continue to take my own supplements and multivitamins?

You can pause or cancel at any time by either logging into your account or emailing our support team.

Can I take a mixture of the products together?

You can pause or cancel at any time by either logging into your account or emailing our support team.

Where can I find the nutritional content?

You can pause or cancel at any time by either logging into your account or emailing our support team.

Can I take your products alongside my medication or if I have a medical condition?

You can pause or cancel at any time by either logging into your account or emailing our support team.

How are your products made?

You can pause or cancel at any time by either logging into your account or emailing our support team.

Still need help?

Head over to our contact page and get in touch with us to help

Contact Us